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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 07:06 AM

HP Recommended
Product: Deskjet 3520
Operating System: Microsoft Windows 10 (32-bit)

Hi, the black ink has stopped printing, colour is coming through ok and grey scale but just no plain black ink.  the scanner does not pick up black ink either so all facilities are affected. No idea how to sort this, have spent a lot of money now on two sets of ink replacements. 

6 REPLIES 6

‎04-03-2017 10:17 AM

HP Recommended

Have you tried cleaning the printhead automatically? (for more info see this link)

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‎04-03-2017 10:29 AM

HP Recommended

Yes I have.  No change.

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‎04-03-2017 10:59 AM

HP Recommended

You have a clogged printhead.

Check your warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home 

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‎04-03-2017 11:15 AM

HP Recommended

Hi, warranty expired. Can i fix this myself?

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‎04-03-2017 11:31 AM

HP Recommended

Take a look on youtube on how to clean a fixed HP printhead.

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‎04-03-2017 12:46 PM

HP Recommended

Hi, quite a lot out there - this print head is not going to stay blocked! Many thanks for your input, I hope I will achieve cleanliness before throwing the printer out of the window.

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