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‎06-28-2015 04:54 PM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 8 (32-bit)

example.jpg

This is an example of how documents print from my printer now. I've tried aligning my cartrigages three times. It seems that my color cartridge works fine, but it's my black one that isn't. I've reinstalled both twice and nothing has helped. What's going on?

 

Printer type - HP Officejet 430

computer type - HP ENVY x360 TouchSmart 

48 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2015 09:59 AM - last edited on ‎10-06-2021 12:38 PM by Retired

HP Recommended

I understand the printer printing half lines. Let's try some steps to help you.

 

 ✔️ First, check if your drivers working fine: Software and Driver Downloads

 

The issue appears to be an electrical connection between the printer and ink cartridge.  Try printing a test page as shown below.  Is the large black stripe printing only 1/4  or 1/2 of the height of the color bars?  If so cleaning the printer and cartridge contacts as shown in the document here may help resolve the issue.  Although this document was written for a different printer series the same principle applies. 

 

If the above procedure does not resolve the issue I would suggest replacing the black cartridge.

 

Black Ink Quality Issues 
 
  1. On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
  2. Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
    Figure : Example of a Print Quality Diagnostic report with no defects
    Image: Example of a Print Quality Diagnostic report with no defects.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

4 people found this reply helpful
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4 REPLIES 4

‎06-29-2015 09:59 AM - last edited on ‎10-06-2021 12:38 PM by Retired

HP Recommended

I understand the printer printing half lines. Let's try some steps to help you.

 

 ✔️ First, check if your drivers working fine: Software and Driver Downloads

 

The issue appears to be an electrical connection between the printer and ink cartridge.  Try printing a test page as shown below.  Is the large black stripe printing only 1/4  or 1/2 of the height of the color bars?  If so cleaning the printer and cartridge contacts as shown in the document here may help resolve the issue.  Although this document was written for a different printer series the same principle applies. 

 

If the above procedure does not resolve the issue I would suggest replacing the black cartridge.

 

Black Ink Quality Issues 
 
  1. On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
  2. Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
    Figure : Example of a Print Quality Diagnostic report with no defects
    Image: Example of a Print Quality Diagnostic report with no defects.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


4 people found this reply helpful
Was this reply helpful? Yes No

‎07-03-2015 03:26 PM

HP Recommended

I cleaned it and also did a hard reset. I think that fixed the problem! I will keep you updated if anything goes wrong 🙂 Thank you

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‎07-24-2017 11:36 AM

HP Recommended

Hi,

 

I have just replaced my black ink cartridge, it is printing just like the picture above, I just cleaned the cartridge and nothing changed. What is a hard reset? Or what else can I do? 

 

Thanks

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‎12-12-2017 04:55 PM

HP Recommended

I'm having the same problem.  I have a brand new black ink cartridge.  I keep printing the alignment pages and putting them on my scanner and they aren't being detected on the scanner.  I have no idea what to do because all the help topics lead me back to alignment. 

1 person found this reply helpful
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