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ellieflivver
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Solved!

Black ink is printing half of the lines

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HP Officejet 4630
Microsoft Windows 8 (32-bit)

example.jpg

This is an example of how documents print from my printer now. I've tried aligning my cartrigages three times. It seems that my color cartridge works fine, but it's my black one that isn't. I've reinstalled both twice and nothing has helped. What's going on?

 

Printer type - HP Officejet 430

computer type - HP ENVY x360 TouchSmart 

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Bob_Headrick
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The issue appears to be an electrical connection between the printer and ink cartridge.  Try printing a test page as shown below.  Is the large black stripe printing only 1/4  or 1/2 of the height of the color bars?  If so cleaning the printer and cartridge contacts as shown in the document here may help resolve the issue.  Although this document was written for a different printer series the same principle applies. 

 

If the above procedure does not resolve the issue I would suggest replacing the black cartridge.

 

  1. On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
  2. Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
    Figure : Example of a Print Quality Diagnostic report with no defects
    Image: Example of a Print Quality Diagnostic report with no defects.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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ellieflivver
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I cleaned it and also did a hard reset. I think that fixed the problem! I will keep you updated if anything goes wrong 🙂 Thank you

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rebecat
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Hi,

 

I have just replaced my black ink cartridge, it is printing just like the picture above, I just cleaned the cartridge and nothing changed. What is a hard reset? Or what else can I do? 

 

Thanks

auntamy25
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I'm having the same problem.  I have a brand new black ink cartridge.  I keep printing the alignment pages and putting them on my scanner and they aren't being detected on the scanner.  I have no idea what to do because all the help topics lead me back to alignment. 

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