Black ink not Registered

[Steph_3]

Recently purchased my deskjet 3637 two days ago 30/03/2017. Installed it just as instructed and everything works fine as far as i can tell, however, when putting in the ink that came with the printer only the trio colour ink was registered. I tried putting it in and out and following the instruction posted on the hp help service and none of it worked. There really doesnt seem to be anything off with it but i'm starting to think it might be a defect. The ink icon shows that it is empty or not there dont know the difference. I have not been able to print anything.

[The_Fossette]

Hi @Steph_3

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and I understand that the black ink cartridge is not getting recognized.

I’d love to help!

Please perform the steps in the below article and check if it helps.

http://hp.care/2nwVjhN

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Steph_3]

The link you posted are the instructions i followed and unfortunately it did not help at all 😞

[The_Fossette]

Hi @Steph_3

As you have mentioned that you already followed all the instruction, then I suspect that the cartridge may be defective.

I recommend you to contact phone support to get the cartridge replaced.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Keep me posted.

Good day! Take care 🙂

Cheers!