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Honor Student
Posts: 3
Member Since: ‎01-15-2012
Message 1 of 3 (433 Views)

Black ink not printing? Brand new printer. ?

I just bought a new hp printer, photosmart 5510. from the startup it is not printing black ink. i have to print everything in Navy color. 

 

color is printing fine. 

 

the printer is using 364 cartrigdes. 

 

used the alignement and cleaning cycle hundred time. no results. 

I am scared to use the soaking in hot water and drying method discussed here.  

Why would a brand new printer wont work.  I hate HP, always with problems.  

 

could anyone find another solution?

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Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 2 of 3 (278 Views)

Re: Black ink not printing? Brand new printer. ?

[ Edited ]

Hi muacan, I would suggest checking that the cartridge is vented properly. If it looks ok then contact HP phone support as you may be entitled to a replacement.

 

Troubleshooting print quality issues

 

Please let me know how you get on

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 3 of 3 (231 Views)

Re: Black ink not printing? Brand new printer. ?

Hi muacan, is this issue with Black not printing now resolved?

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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