Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎07-19-2014
Message 1 of 2 (227 Views)

Black ink not printing

I have an Officejet 4620 bought last year but just now set it up. Black ink does not print. I have tried all solutions on here & it is the genuine HP ink cartridge that is not working. This is a very obvious ink issue that the HP printers have judging by all the conversations on here about it. Warranty was up on this one in May. What next?????

0 Kudos
Posts: 4,704
Member Since: ‎09-03-2013
Message 2 of 2 (195 Views)

Re: Black ink not printing

[ Edited ]

Hi CSawShaw,

Welcome to the HP forums!

I understand you have an Officejet 4620 that is having issues printing black. I'm sorry to hear that, but I will do my best to assist you with this printer.

I would like you to try the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. Those steps should be able to get the black ink flowing again. If not though, please let me know what country you're in, and feel free to send me that information in a private message.

Hope to hear from you soon!

Click the “Kudos Thumbs Up" on the right to thank me for responding! Smiley Happy

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation