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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 06:58 AM

HP Recommended
Product: Photosmart B110a Wireless
Operating System: macOS 10.12 Sierra

I've just replaced my black ink cartridge and despite the content levels being high, the printer will not print anything black. I have cleaned the printhead (both simple and the longer automated procedure) and then took the printhead out and cleaned as per HP's instructions, but still no joy.

 

The printer is responding fine to print requests, so I think the drivers are fine, it's simply something to do with the interpretation of the black part of the printing.

 

Any suggestions to resolve gratefully received by one frustrated would-be printer!

3 REPLIES 3

‎05-05-2017 07:55 AM

HP Recommended

Try the HP web site here.

 

https://support.hp.com/us-en/product/hp-photosmart-wireless-e-all-in-one-printer-series-b110/4022328...

 

Let us know.

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‎05-05-2017 07:59 AM

HP Recommended

Thanks sabretooth04 but that's the guidance that I've already followed but with no success.....

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‎05-05-2017 08:02 AM

HP Recommended

OK, try these Youtube videos here.

 

https://www.youtube.com/results?search_query=Photosmart+B110a+print+head

 

Search for more if needed.   Let us know.

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