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Ellen12
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Message 1 of 2
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Black ink won't print; can't align printheads

HP Recommended
Photosmart 5520e
Microsoft Windows 7 (64-bit)

I'm not able to print, although I have installed all new HP ink cartridges, run diagnostics, and used the HP Print & Scan Doctor.  The Print Quality Diagnostic page shows no black ink in the left column of the page.  I tried to align the printheads after installing new cartridges -- the page that came out to use as a test will not scan.  It stops after a few seconds and aborts the task.  I would welcome suggestions on how to fix this.  Others in this forum appear to have had a similar problem (no black ink printing), but I have tried all the suggested solutions, it seems.  Thanks!

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Ellen12

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

While I wait for answers, follow the steps in the below article and check if it helps.

 

http://hp.care/2pbsXtt

 

If the issue persists, I recommend you to update the firmware and check. Refer to below link.

 

http://hp.care/2pbifmE

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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