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lama35
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Message 1 of 2
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Black line top to bottom on scans

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HP Officejet Pro 8610

I am using a HP Officejet Pro 8610.

 

When scanning, a black line appears from top to bottom of each page.

 

How can I elininate this line?

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Rainbow23
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Message 2 of 2
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Hi @lama35,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting a black vertical line while scanning from your HP OfficeJet 3830 All-in-One Printer.

 

This issue could occur if there is a dust particle on the glass strip beside the scanner glass.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Fixing Scan Quality Issues

 

Also, check the scan quality by scanning from the flatbed scanner and the Automatic Document Feeder separately.

 

You have a good day ahead.

 

Rainbow23
I am an HP Employee

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