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Honor Student
Posts: 2
Member Since: ‎04-15-2010
Message 1 of 2 (2,237 Views)

Black or color lines across the page.

[ Edited ]

HP Officejet 6500 E709n Series  - wireless printer

 

When I try to copy or scan the print out just has black or color lines across the page. I can print with no problems. I have uninstalled and reinstalled the printer, printed test pages, cleaned printer glass, cleaned ink heads, performed hard reset.

 

Please let me know if there is something else I can do or if I need to throw the printer away and get another one.

 

The printer is less that 1 year old.

 

[Title edited for clarity.]

 

 

 

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 2 (2,192 Views)

Re: Black or color lines across the page.

I think your scanner may have died.

 

Let's reset the printer - turn it off, hold the # and 6 keys while and a bit after turning it back on.  You will lose your wireless settings and will have to re-connect to your network via the front panel Wireless Network WIzard.

 

Now, does the scanner work better?

I am employed by HP

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