Note on archived topics.
09-11-2016 05:04 AM
Every time we copy from the automatic document feeder the output is totally black with white edges.i have done a firmware upgrade and reset to factry settings and no difference
09-21-2016 09:02 AM
Please click HERE to access the steps that should resolve the issue .
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
09-22-2016 08:11 AM
Can you help to feed more information on this topic?
Are you able do the scan using the flatbed?
Is the image scan through the flat bad is good or similar to automatic document feeder scan?