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PastorJim2
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Black will not print

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HP Photosmart 5520
Microsoft Windows 10 (32-bit)

Black stopped printing.  Tried all the suggestions in "Printrer Scanner Help.  Ink levels shown as adequate.  Purchased new Black 564 cartridge.  Still does not print black in any of the "test" procedures.

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Jeet_singh
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Hi @PastorJim2,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues printing in black on your HP Photosmart printer. Don’t worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I’ll need a few more details:

Have you recently made any changes on the printer before the issue started?

Are you able to make a copy from the printer?

Have you tried to clean the cartridge contacts as well as clean the rollers?

 

In the meantime, let’s start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

Let's try these steps here:

 

1.) In Windows, search for and open Programs and Features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and Printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL42577/mp-108807-3/PS5520_1315-1.exe  download and install the updated drivers

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

 

 

 

Jeet_Singh
I am an HP Employee

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