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09-30-2013 06:55 PM
I keep getting the Blue Screen of Death when I try to print on my 6520. I am using the USB cable that came with my printer, am up-to-date with downloads and registration. My printer was purchased in March 2013, and it worked fine for a while, but has been giving me the "blue screen" every time lately. I can't think of anything I did differently. When I select " Windows can check online for a solution to the problem" in the dialog box that pops up, under "Details:" I get c:\Windows\Minidump\093013-21699-01.dmp"
Can you help me?
Solved! Go to Solution.
10-03-2013 07:06 PM
To answer your question about using a USB connection: I am using the cable I ordered with the printer. It has a USB connection to my computer and a "squarish" connection to my printer. The cable is gray, and is sort of thick.
My husband who is more technical than I am checked out a lot of sites, and he finally got it fixed. One thing I remember was that he updated a 'critical' update from HP.
I'm not sure what else he did, but whatever he did worked, so my problem is solved.
Thanks so much for your reply.