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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2017 07:56 PM

HP Recommended
Product: photosmart 7520 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

my blue in prints stripes and does not mix with the other colors when required.  I figure I have to replace the blue head...If wrong I need help and advice.  If right I need instructions.  

 

Help Please

Bob 

Bob Bangle
1 REPLY 1

‎05-15-2017 03:27 PM

HP Recommended

Hi @Bangle3

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having print quality issues.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2rjVXS8

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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