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Honor Student
Posts: 2
Member Since: ‎06-17-2014
Message 1 of 4 (353 Views)

Blues Don't Print

I've run Self-Test Diagnostic reports and Print Quality Diagnostic reports - and they report that the printhead status is "good" for both the Black/Yellow printhead and the Magenta/Cyan printhead. However, my printer isn't printing in blues (and maybe yellows). I've done the alignment process and other simple/basic repair and maintenance steps. And all cartridges have enough/a lot of ink. I've changed them out - just to make sure.

 

My printer is about 1 year OUT of warranty. Any suggestions?

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HP Support Agent
Posts: 17,195
Member Since: ‎09-02-2013
Message 2 of 4 (340 Views)

Re: Blues Don't Print

[ Edited ]

Hi amayhp,

 

I would be happy to help you, but I need to know which printer you have. Finding Your HP Product Model Number.

 

Please post back and I will watch for your reply.

Sunshyn2005
I work on behalf of HP


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Honor Student
Posts: 2
Member Since: ‎06-17-2014
Message 3 of 4 (338 Views)

Re: Blues Don't Print

Sorry! I have an HP OfficeJet Pro 8500A. The Product # is: CM755A.

HP Support Agent
Posts: 17,195
Member Since: ‎09-02-2013
Message 4 of 4 (334 Views)

Re: Blues Don't Print

[ Edited ]

Hi amayhp,

 

No apology necessary! Smiley Happy

 

I found 2 documents that will help guide you through the necessary steps to troubleshoot the issue. If the first one doesn't resolve the issue, proceed to the next one.

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

 

Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems

 

I hope this helps!

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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