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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 10:16 AM

HP Recommended
Product: Deskjet 3520
Operating System: Microsoft Windows XP

Hi I bought 2 cartridges today black 27 and tricolour 28 as they said on the side of the box compatible with HP Deskjet 3520 but they do not fit my printer. 

 

I have opened one of the cartridges. I can't get in contact with anyone at HP to ask about getting my money back plus to point out their annoying mistake. This is because getting a helpline number on their website has been impossible. 

 

Has anyone got any suggestions, if so would appreciate it!

 

Thanks

1 REPLY 1

‎05-23-2017 12:09 PM

HP Recommended

Hi @rachotto,

 

“I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.” 

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

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