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Fuzzbugg
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Brand New printer worked 5 days now prints black lines instead of text.

HP Recommended
Envy 4520
Microsoft Windows 10 (64-bit)

Print quality diagnostic report came out the same as other prints, All black text lines appear as if they were redacted there is some smearing in color text lines. Have run clearner routines no change. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
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HP Recommended

 

@Fuzzbugg

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the printer isn't printing as it should, you've been getting lines and smeared ink,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you ensure you're using genuine HP cartridges?

Have you checked any HP articles with a solution to your scenario?

 

If you haven't, here's what you need to do:

 

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

 

Step 2: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue.

  1. Make sure the printer is loaded with plain white paper.

  2. On the printer control panel, swipe the display to the left, then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, then touch Clean Page Smears.

    The printer slowly feeds a blank page.

  5. Wait for the printer to eject the blank page.

Try to print. If the print quality is unacceptable, continue to the next step to make sure you are using the appropriate paper for your print job.

 

Step 3: Make sure you are using the appropriate paper for your print job

Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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