Print quality diagnostic report came out the same as other prints, All black text lines appear as if they were redacted there is some smearing in color text lines. Have run clearner routines no change.
As I understand the printer isn't printing as it should, you've been getting lines and smeared ink,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you ensure you're using genuine HP cartridges?
Have you checked any HP articles with a solution to your scenario?
If you haven't, here's what you need to do:
Step 1: Use genuine HP ink cartridges
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
Step 2: Check for ink smears on the back of printouts
If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue.
Make sure the printer is loaded with plain white paper.
On the printer control panel, swipe the display to the left, then touch Setup.
Swipe up on the display, then touch Clean Page Smears.
The printer slowly feeds a blank page.
Wait for the printer to eject the blank page.
Try to print. If the print quality is unacceptable, continue to the next step to make sure you are using the appropriate paper for your print job.
Step 3: Make sure you are using the appropriate paper for your print job
Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.