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worahm Tutor
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Message 11 of 12
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Brand new 564 color cartridges show partially full. 564 XL black cartridge show full

Update. 

 

An HP Supervisor contacted me via telephone to discuss the ink cartridge problem I am having with my HP printer that is indicating brand new color ink cartridges are indicating less then full. 

 

Much to my surprize, the Supervisor volunteered to replace the printer. 

 

I was hoping there would be some way to reset the ink cartridge level indication so it would be more accurate.  However, she seemed certain it was a hardware problem and not something that I could fix.

 

The new printer is suppose to be delivered tomorrow, November 13, 2013.

 

Bill

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Regents Professor
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Message 12 of 12
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Brand new 564 color cartridges show partially full. 564 XL black cartridge show full

Ok Bill, glad to hear you're getting a resolution.

Thanks for letting us know

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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