• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I just purchased 2 black 61hp cartridge and they do not work in my envy 4500. Says cartridge incompatible. But my old empty one do not give me this message. What gives? Is there a different cartridge I should use? I have 2 envy 4500 printers and they both give me this message.

3 REPLIES 3
HP Recommended

Hello, @Smccann - Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I see that you are getting “incompatible cartridge” on your Envy 4500 printer. To assist you better, I’d like to know the following details:

 

  1. What is the old cartridge number which was working on your printer? Are they HP 61 or any other cartridges?
  2. If you were not using the HP 61 cartridges, then from which region did you purchase the printer?

 

Alternatively, please check this document to understand and troubleshoot this issue: http://hp.care/2pxOoZo

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended
I bought the 61XL today and that one worked. How can i get a refund or exchange on the 2 other 61 cartridges i purchased. Thanks.
HP Recommended

Hello, @Smccann

 

Thanks for the update and glad to know that the issue is resolved after replacing the cartridges 🙂

 

Please contact the HP phone support to get assistance in replacing the defective cartridges.

 

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.