cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
RonPuckett
New member
1 0 0 0
Message 1 of 2
169
Flag Post

Brand new fax 6970 not sending fax

HP Recommended
HP Office Jet Pro 6970

Just got this fax out of the box, connected and tested. The test report indicates that everything passed, however I can receive a fax but am unable to send a fax. Any ideas why?

1 REPLY 1
Dvortex
Retired
Retired
9,855 5,645 925 1,414
Message 2 of 2
Flag Post
HP Recommended

Hello, @RonPuckett – Hope you are well 🙂

 

Thanks for stopping by the HP Support Forums! I’d like to be of your assistance!

 

Going through your post, I understand that you are able to receive faxes, but unable to send them. Is this issue happening with only one number or is it happening with all the numbers you try to fax? Also, are you getting any error code while sending the fax? Let me know.
 

 

Alternatively, let's try to disable the Error Correction Mode (ECM). To change the ECM setting from the control panel, use the following steps:

  1. From the home screen on the printer control panel, touch Fax.

  2. Touch Setup.

  3. Touch Preferences.

  4. Swipe up on the display, and then touch Error Correction Mode to toggle on or off.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation