Brand new printer prints in only yellow - not as multi-color printer test page shown on website

[wcdgrmi]

the color from this printer is limited to yellow.  

anyone have an answer how to correct this?

[Riddle_Decipher]

@wcdgrmi

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the brand new printer prints in yellow only,- not as multi-color printer test page shown on website and this is definitely not normal,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What's with the empty space on your post? Is that an image I can't see 😛 (just kidding)

Did you ensure genuine HP Cartridges are being used in the printer?

Did you print a quality test page to check if the issue persists?

The test page would help us identify if this is either a hardware or a minor software issue, here's what you need to do:

Step one: Print the report

1. Load plain white U.S. letter or A4 size paper in the tray.

2. On the control panel home screen, press the Setup icon .

3. Press the button  next to the Down Arrow  until Reports displays next to OK.

4. Press the button next to OK to select Reports.

5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

   Figure : Example of the report

   

Please reply back with a picture to fill the empty space above and I'll gladly help resolve the issue, once it's been identified.

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,