Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 4
Member Since: ‎04-25-2013
Message 1 of 2 (1,408 Views)

C309a "missing or damaged" cartridges

I have a HP C309a.  I just changed the photo black ink cartridge, and now I'm getting a message telling me that "the following cartridges appear to be missing or damaged."  When I change that cartridge, it shows another cartridge to be damaged or missing.  If I turn off the machine, and then turn it on again, it will show another cartridge to be missing or damaged.  So, it doesn't consistently say that the same cartridge is missing or damaged, but always shows that one or more of them are.  I had this problem once before, and it wasn't because the cartridges were actually missing or damaged.  I've forgotten how I solved it previously.

0 Kudos
Regents Professor
Posts: 8,708
Member Since: ‎11-27-2009
Message 2 of 2 (1,391 Views)

Re: C309a "missing or damaged" cartridges

[ Edited ]

Hi, have you tried making sure the cartridges are snapped in properly?


More details in the link below

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation