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Student
Posts: 1
Member Since: ‎02-10-2013
Message 1 of 5 (543 Views)
Accepted Solution

C309a

Just moved from Australia to the UK and brought my printer with me.  I can only buy 364 ink cartridges here which should be compatible with the Premium Photosmart C309a, but I need to change something on the printer from Australia to UK. I've tried changing the settings on the printer but nothing changes,  Can anyone help please?

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Accepted Solution

Re: C309a

 

If you bought the printer in one region and moved to a new region you need to call customer support to request a "Regionalization Reset". There should not be any charge for this; it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. Check out the following document about regionalization. 
 
I hope that this helps. 
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Distinguished Professor
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 5 (527 Views)

Re: C309a

[ Edited ]

 

If you bought the printer in one region and moved to a new region you need to call customer support to request a "Regionalization Reset". There should not be any charge for this; it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. Check out the following document about regionalization. 
 
I hope that this helps. 
I am a former employee of HP...
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Top Student
Posts: 5
Member Since: ‎07-08-2013
Message 3 of 5 (485 Views)

Re: C309a

Hello,

 

I have just read you need to call HP Customer Service to the regional rest. I am need of doing this, however, I have moved from Australia to Japan. Unfortunately, my Japanese is VERY limited and am not able to talk with HP there. Can you provide further assitance or guidance on how I am able to achieve this please. Greatfully thankful in anticipation.

 

Peter

Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 4 of 5 (481 Views)

Re: C309a

Hi Peter, I'll see if I can get an English speaking Agent to contact you. I'll private message you to follow up......

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 5 of 5 (472 Views)

Re: C309a

Hi Peter, I've lodged that request, please let me know when the Support guys get in touch with you for this region reset. Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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