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Student
Posts: 1
Member Since: ‎08-06-2011
Message 1 of 3 (2,863 Views)

C310A - Message...."Try starting scan from computer. Refer to documentation for details" Help?

I recently purchased the HP Photosmart Pemium all-in-one printer. I get the following message when I try to scan... "Try starting scan from computer. Refer to documentation for details."

Not sure what "documentation" this message is referring to.

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Provost
Posts: 8,064
Member Since: ‎09-28-2010
Message 2 of 3 (2,860 Views)

Re: C310A - Message...."Try starting scan from computer. Refer to documentation for details&quo

[ Edited ]

The manual discusses scanning from the scanner bed to the computer.

http://h10032.www1.hp.com/ctg/Manual/c02516929.pdf

 

Have you tried manually scanning from the HP Photosmart Software Suite?

 

Important: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer.

Source:

HP Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03511921

HP Multifunction Printers - How to Scan: Windows 7 http://support.hp.com/us-en/document/c03476857

HP Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03517146

Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers http://support.hp.com/us-en/document/c03517150

 

HP LaserJet Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03755019

Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers http://support.hp.com/us-en/document/c03584750

HP LaserJet Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03584647

HP LaserJet Multifunction Printers - How to Scan: Windows XP http://support.hp.com/us-en/document/c03584350

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Honor Student
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Member Since: ‎09-20-2012
Message 3 of 3 (2,291 Views)

Re: C310A - Message...."Try starting scan from computer. Refer to documentation for details&quo

I get this message on the screen of the printer. What do I do next?

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