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Student
Posts: 1
Member Since: ‎03-22-2011
Message 1 of 2 (2,479 Views)

C310a Alignment Failed

We have an HP C310a that we got about 2 months ago. We just replaced the black cartridge and when trying to print, received barely visable print. There were some other cartridges that were almost to the point of replacing, so we replaced all but the photo cartridge. Now we do not get any color. We tried cleaning the cartridges and then tried aligning the cartridges. The alignment failed. We did the power down thing, power back up, clean (2 stages) and realign with the same problem. On the alignment printout, no color and alignment failed error. Any suggestions?

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Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 2 of 2 (2,437 Views)

Re: C310a Alignment Failed

[ Edited ]

Hi advwomen

Have you checked that the cartridges are vented properly? Details in link below

 

http://support.hp.com/us-en/document/c02142902

 

 

Kind Regards

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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