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Top Student
Posts: 7
Member Since: ‎02-21-2011
Message 1 of 2 (346 Views)

C4280: genuine cartridge reports "Cartridge is out - black ink, cartridge is non-HP" in HP Utility

ok -first off - the printer works fine.   the issue is we cannot read how much ink is left in our black HP 74 ink we just bought last month.

 

when I bring up "HP Utility" it reports how much color ink is left but where it should report the black level there is a red "X"

 

at the top it says "Cartridge is out - black ink, cartridge is non-HP"

 

C4280 - Cartridge is non-HP.png

 

how do we fix this so it reports how much black ink is left?

 

0 Kudos
Regents Professor
Posts: 5,025
Member Since: ‎04-11-2012
Message 2 of 2 (332 Views)

Re: C4280: genuine cartridge reports "Cartridge is out - black ink, cartridge is non-HP" i

Hello,

 

Please perform the below steps to print a self test page.
 On the Printer , Press Cancel + On/Off button, then blue, green, gray. Reports Menu » Selftest


From the printed test page, could you please provide the values for the Sl #

54, 64 and

55, 65 and then

57, 67

 


Regards,
Jabzi

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Regards,
Jabzi

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