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Student
Posts: 1
Member Since: ‎02-25-2010
Message 1 of 7 (6,086 Views)

C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

ive restarted it, reconnected all the wires, i cant seem to get the mac to recognize the printers connected. Could the wire from the mac to the printer be bad? It's one i had from my previos hp printer 1610. Thanks.

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 7 (6,080 Views)

Re: C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

You could try a different USB cord.  Stranger things have happened.

 

You can also reset the printing system and re-add the printer:


- Sys Prefs, Print & Fax
- Right (control) click the printer list area and select Reset Printing System.
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

I am employed by HP

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Student
Posts: 1
Member Since: ‎03-17-2010
Message 3 of 7 (6,034 Views)

Re: C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

My HP C4680 goes offline very often (about once a day).   I do not want to have to reset  and readd printers each time it goes offline (I have another printer I use, too).  Most printers allow you to put them back online with a button.  Isn't there an easier way to put it back online?   What causes this printer to go offline so often?

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 7 (6,025 Views)

Re: C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

Try a printer reset - turn it off, unplug power from both the wall and the back of the printer.  Wait 2 minutes.  Plug it all back in and turn it on.

I am employed by HP

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Student
Posts: 1
Member Since: ‎09-03-2012
Message 5 of 7 (2,751 Views)

Re: C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

Somehow printer has taken turn to be offline unable to see through the trees to see an answer thought I would ask someone who might provide a clue or two, Thanks in advance, dumboldman

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 7 (2,744 Views)

Re: C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

Is the printer connected to your computer with USB?  Make sure it is plugged directly into your Mac, not through a USB hub.

 

Change the USB cable.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

 

What version of OS X are you using?

I am employed by HP

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Student
Posts: 1
Member Since: ‎12-15-2013
Message 7 of 7 (1,569 Views)

Re: C4680 is "Offline" HOW DO I MAKE IT GO ONLINE???!

Off line issues.

I am VERY serious about purchasing a new printer, sorry NOT an HP, for the soul reason the HP that I have now constantly goes off line.

If I need to do what is suggested to go back on line, then why do I need HP?

I am one small individual you (HP) are huge, me, leaving, as a customer will, I sure, not cause anyone to loose any sleep.

 

Sincerely,

 

Paul E. Martin

 

PS There is no need to respond.

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