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11-05-2010 12:48 PM
Printer not printing. Running it with an IMAC. Been working fine for over a year. I assume the statement means to fill paper in the tray. Paper is in the tray, nothing is obstructing it. i've shown a flashlight into the tray and i can see the levers raising when i push the paper in. I have shut off the printer and restarted it. Any help?
12-27-2010 12:01 PM
I had the same problem for a while and have just solved it.
The problem was that the printer couldn't grab the paper which I placed on the Media Tray.
Look inside when it tries to print. You should see a white plastic part that gets pushed up when you insert the papers, on the right side.
There should be a dark grey roller, which looked dirty.
I cleaned the roller gently with a q-tip with rubbing alchohol, let it dried, then tried again.
It prints now without the error message.
I'm glad that I didn't have to buy another printer.
If this doesn't help, open the back door and look for any piece of paper that are stuck.
04-22-2012 10:50 AM
05-29-2012 04:35 PM
I didn't see "a white plastic part that gets pushed up when you insert the papers" or "a dark grey roller, which
looked dirty," but I applied alcohol liberally over all the rollers with a q-tip; in fact, I applied alcohol over EVERYTHING. The result? much to my surprise, the printer started working after a few minutes's pause. Thanks for the tips.
02-04-2014 09:54 AM
I had the same trouble. Printer was working great for well over a year with iMac.
But stopped printing and gave me the "Media tray needs to be filled" error message.
Paper tray was full and I pulled it all out and reinserted but that didn't help.
Tried lifting the printer cartridge cover - which works great for printing double sided or after paper runs out - but that didn't help either.
I didn't see a white or gray plastic thing when the rollers moved so I didn't know where to apply alcohol.
Instead I used a compressed gas duster (canned air) and just blew out the roller area.
It did the trick and now it works fine.
04-29-2014 05:16 PM
Please read my earlier response plus LupinThe8th's. Cleaning the feeding roller with a q-tip soaked in rubbing alcohol solved our common problem, should help you, too.
05-15-2014 03:21 AM
Unplug the cords. Take the paper out. Simply blow realy hard into the media loading area. Wedge something dull into the loading roller and blow the dust out more. Simple fix