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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 1 of 6 (4,452 Views)

C4700 Series Firmware Update!

For those of you with a C4700 series printer that is frozen with the HP logo on the display, the firmware fix is finally available!

 

Get it here.

I am employed by HP

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Student
Posts: 1
Member Since: ‎11-22-2010
Message 2 of 6 (4,328 Views)

Re: C4700 Series Firmware Update!

but when I tried it it said "the device you are trying to update is not currently connected or turned on."  Yet I could see it in the Safely Remove Hardware menu and I could print and query the ink status in the HP Photosmart C4700 series Toolbox.

 

I have a C4750 all in one device.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 3 of 6 (4,319 Views)

Re: C4700 Series Firmware Update!

Is it connected via USB?  If so, is it through a USB hub?

I am employed by HP

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Honor Student
Posts: 2
Member Since: ‎01-08-2011
Message 4 of 6 (4,152 Views)

Re: C4700 Series Firmware Update!

Same issue.  Printer is "awake", correctly printing via USB cable, but the firmware update cannot "see" the printer.  Did a forum search and this appears to be happening a lot.  Frustrating.

Top Student
Posts: 6
Member Since: ‎04-06-2013
Message 5 of 6 (2,464 Views)

Re: C4700 Series Firmware Update!

The link to the firmware update is broken. My printer is stuck in this state (frozen with HP logo). How do I fix it?
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 6 (2,454 Views)

Re: C4700 Series Firmware Update!

Sorry, the link moved to here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-90622-2&cc=us&dlc=en&lc=en&...

I am employed by HP

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