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11-14-2010 08:56 AM
I have a ink cartridge problem. It tell me that the yellow ink is out and I have replaced it with 3 brand new ink cartridges and it still tells me that it is out. Has anyone else have this problem'
How do you fix this??
07-19-2011 07:56 AM - last edited on 04-18-2016 01:17 PM by OscarFuentes
So it's telling you the yellow is empty and it won't let you print? Try following these steps and please let me know if it solves the problem.
- Disconnect any cables (Ethernet cable or USB cable) that connect both the printer and the computer.
- Restart your computer. (Consider bookmarking this page in your Web browser so that you can easily return to it after the computer restarts.)
- With the printer turned on , remove the power cord from the back of the printer.
- Wait 30 seconds.
- Insert the power cord back into the printer, and turn the printer on.
- Clear any error messages.
- Reconnect any cables that connect the printer to the computer.
07-21-2011 06:35 PM
thank you for your response. I tried the listed instructions and it stil gives me the yellow caution ballbat symbol and indicates the yellow ink is empty. It still prints black but no color at all. I have been reading many similiar complaints and wonder if it is a defective yellow sensor that HP is not acknowledging??
12-16-2011 02:37 PM
I am having the same problem as others... and I have not been able to resolve it. I cannot print at all. My yellow print cartridge on my C5180 shows "empty" on the printer even though I have installed 3 genuine HP replacement cartridges. I had two cartridges that worked but were "expired" so I replaced those too. I have never used anything other than genuine HP. So far I have:
1) deinstall/reboot/reinstall the printer driver (3x)
2) deinstall/reboot/reinstall the HP software suite off the web (2x)
3) reset the printer by pulling the plug with the USB disconected. (3x)
4) reset the printer by pulling the plug and then holding OK/setup during power on (2x)
5) reset the printer by pulling the plug and then holding OK/cancel during power on (4x)
I've done the above in about that general order although I did do #5 during #1 and #2. I am at wits end. Is it time to throw the C5180 into the dumpster? Anyone? Anyone? Beuler?