The HP Community is here for you.
07-09-2012 07:15 AM - edited 07-09-2012 09:43 AM
Disk failure on Win 7 64-bit Ultimate system. System restrored but cannot reinstall HP CM1015 MFP color laser printer.
Downloaded driver was executed in XP SP3 compatability mode as required (even tried Vista SP2) but aborts because it "thinks" I am using admin mode when I am not. Is there anything out there that will allow installation w/o compatibility mode? In other words, an up-to-date driver?
Error message says to install using Vista 64-bit but there is no compatibility option for 64-bit in any OS. SP2 only and that doesn't work. What am I doing wrong - besides having bought an HP printer?
07-21-2012 09:40 PM
For the win7 64 bit OS, you need to use the Vista 64 bit driver in compatiblity mode but you need to make some adjustments to the driver files.
Here is a document that explains how to load the driver in compatibility mode.
If you miss the below step...you won't have a successful install...the document above has screenshots and more detailed instructions if you need it.
- Autorun (.exe)
- Hpzsetup (.exe)
- Hpzstub (.exe)
- Setup (.exe)
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
01-07-2013 10:16 AM
Now for a potential solution that worked for me after hours of trying the instructions given.
Follow the instructions provided by HP, download the Vista file and extract. Sort the extracted files by type file and find the six application files. The instructions tell you to change four of those files to run in Vista compatibility mode, CHANGE ALL SIX!. After you've applied those changes, execute autorun.
You will probably be asked what to do with the existing device drivers if you already have installed the drivers before. Have the system remove them and reboot the computer. Once the old installation is gone (if you had one), run the autorun file again. You should not get that "X" on the screen after you've plugged in the USB cord. The files should all re-install. I was only getting black or grayscale before I did this, but now have color again. You can test that first.
Now test the scanner. Hit the scan button and the scanning software should load. However, you may get an error depending on whether you have the latest printer firmware. If the scanner software doesn't load or if it fails, do a google search for the CM1015 firmware. I believe it has an Oct. 2012 date. Download it and run it with the printer in the "Ready" state and plugged into the USB port.
After the firmware has updated, I rebooted my computer (not sure if that was necessary) and tried the scanner. SUCCESS. Good Luck!
06-18-2013 06:16 AM - edited 06-18-2013 06:19 AM
Rothenbj is right! He saved the day for me.
As he writes, the HP instructions are good except you need to modify six, not four application files! It won't install unless you also modify CM1017eGSG.exe and hpbvspst.exe.
12-06-2014 03:59 AM
I have tried everything suggested but it always stalls at 5/5 for connecting printier. "Device setup has failed to complete. Security softeware is off and everything goes well but stops here. I use the Vista downlaod with all six set for compatability of Vista sp2, I have tried just the four. This is a great printer that has been given to our charity but we need to scan as well.
Can anyone help?
12-06-2014 06:27 AM
Rev Brian, the instructions I gave earlier worked for me and I wish I could provide more however I finally gave up on the printer. The cost of replacing ink was just getting prohibitive, particularly since it seemed all the colors ran out at the same time as the black cartridges and there was no way to just print black.
I found a nice Brother printer with very economical cartridges that prints only black, plus it's a laser. I'm done playing the color game anymore with cartridges. I have a small older Kodac printer that prints color for the limited times I need color.
Hope someone can help you out if my answer ddoesn't work for you. It's been a while.