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BenHRVA Tutor
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CM1415 fnw scanning/copying problem

Mac OS X 10.10 Yosemite

I just replaced the scanning bulb mechanism, and my scans and copies look just like they did before; black with vertical stripes. Before and after I restored my factory settings. Even with the machine plugged directly into a wall outlet. See below. I plugged in the FFW (FFC?) cables exactly the way they were in the old one. Here are my questions:

 

1. Assuming the new scanning bulb mechanism is functional, is this some kind of internal error that means I should get a new printer?

 

2. Is there anything else anybody can think of?

 

Thanks!

 

Here's the scan (duh, right?):

 

Screen Shot 2015-01-28 at 2.59.07 PM.png

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CM1415 fnw scanning/copying problem

Hi @BenHRVA ,

 

I see that you are still having issues with copying and scanning, even after replacing the scanner bulb. I would like to help you.

I would run a firmware update on the printer to see if that will resolve the issue.
The firmware updates are only available for a older Mac or a Windows computer though.

Try and make a copy.
 
I will send you a Private Message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
 
Have a great day!
Thank You.

 

 

Gemini02

I work on behalf of HP

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BenHRVA Tutor
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CM1415 fnw scanning/copying problem

Thanks, Gemini, but I did a firmware update earlier to no avail. Any other ideas. The bulb isn't lighting up; that's ALL that's wrong.

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CM1415 fnw scanning/copying problem

Thanks for providing that information BenHRVA.

 

Since the bulb isn't lighting up, the printer would still have a hardware issue and need to be serviced.

 

I'd recommend contacting HP directly, to see if they have a replacement option for you or a trade in option.

You can call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank You.

 

 

Gemini02

I work on behalf of HP

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