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03-25-2013 02:41 PM
After four years, my HP Color LaserJet CP2025 will no longer print text and some graphics in color. I don't believe it is a computer issue because I have tried printing from two different machines with the same results. All preference settings seem to be set the same. I then restored to factory settings on the printer itself. I printed out a configuration report and it says the Monochrome RET is set to on. Is this the issue? If so, how do I fix it? If not, then someone please help me!! I am at a small non-profit and we use this printer for all of our color printing needs.
05-08-2013 10:44 AM
Maybe you have tried this already,
On the Computer driver go to printing preferences, under advanced tab go to printer features and check on the option "Print all text balck" this option should be disabled.
On your configuration page: Monochrome RET is set to on, is not the issue.
Let me know if this helps
05-08-2013 04:39 PM
Based on your message, it sounds like some of your printer's output is in color and some is in monochrome. Is this correct or is all of your output monochrome?
Please print a supplies status report from printer's control panel/menu system. Enter the setup menu, select reports, and then select Supplies Status page. Please respond with the status of each of your cartridges, what is the % remaining. Did the supplies status page contain color output?
I work for HP, but my opinion is my own.
04-11-2017 11:40 PM
OMG - this WORKED for me!
Thank you so much!!!
I had the same problem.
I was using the HP Universal printer driver.
The fix for me was to go to Printer Properties / Device Settings tab / scroll down and set Device Type to Color
Hope that helps.
10-02-2017 08:39 PM
Thank You! This helped me as well. One thing extra I had to do was after going into printer properties - change properities then Device Settings and scrooll down to Device type. I changed mine from auto to Color and it fixed it right away!