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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-16-2017 06:48 AM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

I cannot scan from my hp envy 5530 to my computer I get a driver check error when I run the  Scan Doctor.

Please help

Thanks

7 REPLIES 7

‎05-16-2017 07:59 AM

HP Recommended

Completely deinstall and remove the printer from your computer.  Now, install the Full Featured Software and drivers here.

 

 

 

Type:

Driver-Product Installation Software

Version:

32.3

Operating systems:

Windows 10 (64-bit)

Release date:

Nov 12, 2015

File name:

EN5530_198.exe

(110.7 MB)

Description:

The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

Fix and enhancements:

  • Added support for Windows 10
  • Most current version of the software includes all previous fixes and enhancements.
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‎05-20-2017 11:59 AM

HP Recommended

Thank you for assistance; however I followed the steps uninstalled, reinstalled followed all steps, can copy, print still can not acan.

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‎05-20-2017 01:32 PM

HP Recommended

OK, so when you press the scan button nothing happens?

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‎05-20-2017 02:28 PM

HP Recommended

Thank you, I get a popup box stating "a problem prevented document from being scanned, try again or troubleshoot.

Did that, still cannot scan.

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‎05-20-2017 02:31 PM

HP Recommended

Let’s download and run the HP Print and Scan doctor, what does this say?

Get it here:  https://support.hp.com/us-en/document/c02073861

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‎05-20-2017 04:30 PM

HP Recommended

Ok I will run it again, ran it many times this   week kept gettin "Check Driver Error" will run again now

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‎05-20-2017 04:46 PM

HP Recommended

Hi, this time it is just stuck on Driver Check

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