Resolve Windows 10 or update issues on HP computer or printer– Click Here
I am able to print whatever image is on my PC screen. I am unable to print a copy when I put the original on the printer's glass. I have tried turning the printer off & on. I have HP's most recent updates.
Go to Solution.
Welcome to the HP Forums!
I understand that you cannot make copies with your HP Photosmart 7520. I am happy to look into this issue for you!
Some questions for you:
In the meantime, please try a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear back from you soon!
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RnRMusicMan, the "hard reset" worked.
Many thanks, Darrell1
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