I will certainly do my best to help you, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you.
Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me:
How is the printer connected (USB/ wireless/ wired/ Bluetooth)? Have you tested hardware functionality (made copies) and do they work successfully? Have you tried scanning from different programs? Have you tried uninstalling and reinstalling the software? Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)? Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)? Have you completed all Mac OS Updates? Do you see any error messages or codes, and if so, what are they saying and where do you see them?
I work on behalf of HP
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