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bwevans
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Can not scan

HP Recommended
HP PSC 2355 all-in-one
Mac OS X 10.11 El Capitan

I can print with my MAC laptop, but I can not scan. Is there a driver I need to install on my MAC that is compatible with my HP 2355 printer?

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MarcelusWallace
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HP Recommended

Welcome to the community:)

 

I will certainly do my best to help you, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you.

 

Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me:

 

How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
Have you tested hardware functionality (made copies) and do they work successfully?
Have you tried scanning from different programs?
Have you tried uninstalling and reinstalling the software?
Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
Have you completed all Mac OS Updates?
Do you see any error messages or codes, and if so, what are they saying and where do you see them?

 

Thank you. 

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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