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Honor Student
Posts: 3
Member Since: ‎10-13-2010
Message 1 of 23 (19,704 Views)
Accepted Solution

Can send but not receive faxes

I have an HP Touchsmart 309n. I have a Mac computer that has a DSL modem. I followed all the troubleshooting steps online, and got nowhere.

Help? Please?

Thank you!

 

BB

0 Kudos
Accepted Solution

Re: Can send but not receive faxes

Click on setup menu(wrench symbol) >> Fax >> Auto Answer >> on.

 

Click on setup menu(wrench symbol) >> fax >> Error correction mode >> Off.

 

Click on setup menu(wrench symbol) >> Fax >> Fax Speed >> slow.

 

Now try receiving fax.

 

This should resolve the issue.

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Teacher
Posts: 61
Member Since: ‎10-06-2010
Message 2 of 23 (19,699 Views)

Re: Can send but not receive faxes

Click on setup menu(wrench symbol) >> Fax >> Auto Answer >> on.

 

Click on setup menu(wrench symbol) >> fax >> Error correction mode >> Off.

 

Click on setup menu(wrench symbol) >> Fax >> Fax Speed >> slow.

 

Now try receiving fax.

 

This should resolve the issue.

Say "Thanks" by clicking the Kudos Star in the post that helped you.
Honor Student
Posts: 3
Member Since: ‎10-13-2010
Message 3 of 23 (19,695 Views)

Re: Can send but not receive faxes

Thanks. I'll try it.

Honor Student
Posts: 3
Member Since: ‎10-13-2010
Message 4 of 23 (19,678 Views)

can send but not receive faxes

Ok. I sent a test fax to HP and that came back ok. Now the problem is that EVERY time my phone rings, it prints out a "no fax received" paper. I have ATT DSL  and home phone, plus an answering machine on my phone. But people can't leave me a message on my phone now. Help? Thank you!

Teacher
Posts: 61
Member Since: ‎10-06-2010
Message 5 of 23 (19,667 Views)

Re: can send but not receive faxes

Click on setup menu(wrench symbol) >> fax >> fax confirmation report >> turn it Off.

 

Click on setup menu(wrench symbol) >> fax >> fax error report >> Off.

Say "Thanks" by clicking the Kudos Star in the post that helped you.
Student
Posts: 1
Member Since: ‎11-04-2010
Message 6 of 23 (19,527 Views)

Re: Can send but not receive faxes

Hi, I have a HP 4315 printer all-in-one; I inserted one new black cartridge, the color is out and I did not replace it yet. I tried to align  but failed, said there was paper jammed in the printer but I did not find any. I tried the steps told to me, but this did not work, I did take out and remove and put back in cartridges but still cannot align; I saw where doing this action may hurt the alignment process, but I have done this before with no problems, what can I do? I need to align so I can print atleast with black so I can fax a resume for a job. Can pou help? Thanks  .

Ann

Honor Student
Posts: 2
Member Since: ‎11-04-2010
Message 7 of 23 (19,493 Views)

Re: Can send but not receive faxes

I have a HP Officejet J4680 All-in-One series device.  My service provider is Packet 8.  Although it is not guaranteed that HP devices work with thisVOIP servce, I was able to send and receive a fax from them, then I was able to send a fax to another recipient,but was unable to receive one from them.  The settings are as follows  ECM-off, Fax speed-slow (9600), Distinctive Ring-all rings, Auto Answer-on.

 

Please advise

Honor Student
Posts: 2
Member Since: ‎11-04-2010
Message 8 of 23 (19,492 Views)

Re: Can send but not receive faxes

The error message is 232.  I have asked the sender to resend twice already.

Honor Student
Posts: 2
Member Since: ‎11-15-2010
Message 9 of 23 (18,552 Views)

Re: Can send but not receive faxes

I have setup my fax machine to auto answer at two rings. It doesn't. It just continues to ring unless I press the START button.

Honor Student
Posts: 2
Member Since: ‎11-16-2010
Message 10 of 23 (18,465 Views)

Re: Can send but not receive faxes

Thanks.  Whatever it was worked.  Awesome!!!

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