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rolo1
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Message 1 of 2
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Can't Update

HP Recommended
HP Envy4500All in one M-A9T85A
Microsoft Windows Vista (64-bit)

My printer will not update. the pop up says The application failed due to  missing software library. You may need to reinstall the application again.  The application will exit. HPSU-0004

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@rolo1

 

Printer Website Support Driver Page:

HP ENVY 4500 e-All-in-One Printer series

 

 

Download a fresh copy of the Full Feature Software and save the file on your computer.

EN4500_198.exe

(110.1 MB)

 

 

Before making any changes to your system, create a Restore Point

 

Document help: System Restore XP OR System Restore W7 OR System Restore W8-W10

 

(How to) Create Restore Point

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

 

 

Next:

  • If using a USB cable between the printer and the computer, disconnect the USB cable
  • Uninstall the existing printer software from Control Panel > icon view >Programs and Features
  • Restart the computer and log in
  • Navigate to the (Downloads) folder in which you saved the full feature software installation file
  • Double-click on the file to initiate the install procedure -- follow instructions
  • If using a USB cable, connect the cable only when instructed (latter part of the installation)
  • After the installation is complete, Restart the computer and log in

 

Reference:

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

 

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

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