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Student
Posts: 1
Member Since: ‎07-23-2012
Message 1 of 2 (2,648 Views)

Can't connect Photosmart C4780 to wireless network

I have the Photosmart C4780 and I did the whole set up fine with the printer plugged in to the computer via the USB cord but when I got to the network set up it said that I need to have my printer plugged in to the USB for the network set up. I'm only slightly tech savvy and so I don't know what I should do to fix this, or why when I get to the network set up it no longer registers that my printer is connected to my computer. I am using a MacBook Pro with Snow Leopard and I need help ASAP because I'm starting online college classes in less than a week.

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0 Kudos
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 2 (2,638 Views)

Re: Can't connect Photosmart C4780 to wireless network

That is right, setting this printer up for wireless use requires the temporary use of a USB cable so that the computer can communicate the network info to the printer.

 

Here is how I recommend doing it:

 

1. Disconnect the USB cable between the printer and Mac

 

2. Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!

 

3. Go to Applications > HP > C4700 series and run what you ran before, paying careful attention to when it asks you to plug in the USB cable and when to unplug it.

I am employed by HP

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