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alfisa
New member
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Message 1 of 2
86
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Can't copy a document

HP Recommended
DeskJet 3775
Microsoft Windows 10 (64-bit)
Printer doesn't copy. After load a document on feeder, then press copy button, black copy or colour copy, the power button blinking, but didn't anything happen.
Printer doesn't scan also.
Thanks.
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,158
Message 2 of 2
Flag Post
HP Recommended

Hi @alfisa

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that you are unable to scan and copy.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Are you getting any error message?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2pdI5eD

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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