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Teacher
Posts: 160
Member Since: ‎04-28-2009
Message 1 of 5 (2,898 Views)

Can't print from Internet Explorer 64-bit

[ Edited ]

Greetings,

 

I can't print from Internet Explorer 9 64-bit. It gives me the following error:

 

Script Error
An error has occurred in the script on this page.

 

Line:  2107
Char:  1
Error: Unspecified error.
Code:  0
URL:   res://ieframe.dll/previews.js

 

Do you want to continue running scripts on this page?

 

I don't get this error in the 32-bit version of Internet Explorer. Why do I only get this error from the 64-bit version of Internet Explorer?

 

I have a HP Photosmart Premium C309g.

 

Thanks,

Shane.

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Provost
Posts: 62,695
Member Since: ‎01-29-2009
Message 2 of 5 (2,886 Views)

Re: Can't print from Internet Explorer 64-bit

Hi,

 

Please download and install this:

 

  http://www.java.com/en/download/help/windows_manual_download.xml

 

Hope this helps.

BH
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Teacher
Posts: 160
Member Since: ‎04-28-2009
Message 3 of 5 (2,882 Views)

Re: Can't print from Internet Explorer 64-bit

I installed and verified the latest 64-bit edition of Java (version 6 update 31); however, I'm still getting the same error.

 

Any other suggestions?

 

Shane.

Top Student
Posts: 5
Member Since: ‎02-24-2012
Message 4 of 5 (2,862 Views)

Re: Can't print from Internet Explorer 64-bit

hi -- two thoughts:  one, could you print what you wnat from 32-bit Internet Explorer?  two, could you provide the link to the page you're trying to print, and I can see if I get the same error using IE 64-bit on my computer?

Student
Posts: 1
Member Since: ‎08-14-2012
Message 5 of 5 (2,282 Views)

Re: Can't print from Internet Explorer 64-bit

I have the same problem. I have contacted HP twice and neither time did their fix work.

 

I have Windows 7 Home Premium 64 bit and use Internet Explorer 64 bit. HP will not print and just gets script error messages. I can print from Internet Explorer 32 bit but this is a pain. I did not buy this overpriced printer to have to shift back and forth to print. I am sure other companies would be glad to sell me a printer that will do this but I am stuck. Sorry to be so cranky but after nearly two years and no solutions I am fed up.

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