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hh1404
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Message 1 of 4
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Can't print from laptop on Wi-Fi network

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 8 (64-bit)

I am no longer able to print from my laptop using my home wi-fi network. Everything was working fine for a number of weeks. My laptop was running Windows 10 before I installed my HP Officejet Pro 6830. Now I can print from my iPad but not my laptop!!!!!

 

I have uninstalled and reinstalled everything, stopped and started routers, etc, etc etc. Now I am my wit's end. Any ideas?

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greenturtle
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Message 2 of 4
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HP Recommended

Hi,

Thanks for using the forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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hh1404
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Message 3 of 4
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Thanks for the suggestion but I've already tried that (more than once). I get to the test page part and can't print. It then suggests I print an Internal Test Print - which works fine. It then gives me the link to HP Customer Care which checks for software updates required. That tells me there are no suggested updates for my printer. So I'm back at to where I started!!!

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greenturtle
Level 15
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Message 4 of 4
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HP Recommended

HI,

 

Can you try to HP Auto Wireless connect.

 

These 2 relevant videos wil show you how:

 

 

Restore Printer Network Settings

https://goo.gl/9fyrGS

 

Setting up the printer wirelessly using HP Auto Wireless Connect

https://goo.gl/oBY6AJ

 

Please ensure that you have the FULL feature software.

 

Hope that helps.

 

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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