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Honor Student
Posts: 2
Member Since: ‎01-12-2014
Message 1 of 3 (532 Views)

Can't print from my HP Envy 5531

     I bought the HP Envy 5531 wireless printer over the holidays and hooked it up at my house.  Then I took it back to college with me.  I turned it on and connected the printer to the wireless here at college.  I went to print my schedule and it says unable to find printer.  How do i get them to connect again?  I thought about uninstalling and reinstalling the program but I have a MacBook Pro and have no idea how to uninstal the program.

 

Any help will be GREATLY appreciated!

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PhD Student
Posts: 945
Member Since: ‎01-10-2011
Message 2 of 3 (502 Views)

Re: Can't print from my HP Envy 5531

[ Edited ]

Hi MeganB13,

 

Here is a document on uninstalling.

 

http://support.hp.com/us-en/document/c02440673

 

Just open the Mac section towards the bottom.

 

Does the wireless network belong to the college or is it a small local network only?

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎01-12-2014
Message 3 of 3 (499 Views)

Re: Can't print from my HP Envy 5531

Apparantly my school's network doesn't support wireless printers (Or so says the IT department), so I will have to hook up my computer to the USB cable whenever I need to print...

 

Thanks for the help!

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