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LogicMate
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Can't print over network get message "Error Printing" in message Queue

Hi,

I have 3 machines, xp, vista and windows 7.  I have 2 printers that are configured to print through the network

 

1. OfficeJet Pro L7680

2. PhotoSmart C7180

 

For all 3 computers I can go to the web configurations for the printers (so I know the network settings are correct).  Windows finds the printer and properly installs the drivers using the TCP/IP network port.

 

I can only print to the PhotoSmart from the Vista computer.  I can't print from the XP or Windows 7 machine, I can't printer to the OfficeJet Pro from any computer.

 

Both printers work on all computers via USB port.

 

when I try to print a test page the job stays in the print queue and gets a message "Error Printing".

 

The funny part is that the computer can communicate with the printers and get the ink levels no problem.

 

I have been banging my head on the wall and cannot figure it out.

 

Any Suggestions?

 

Thanks,

Ara

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Can't print over network get message "Error Printing" in message Queue

A couple of ideas:

 

Did you install the software/drivers or just "Add a Printer" from Control Panel?

Are there firewalls in the way?  Can you temporarily disable them to test?

I am employed by HP

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LogicMate
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Can't print over network get message "Error Printing" in message Queue

I think I figured it out after torchering my self for weeks.

 

I had my computers and printers hooked up directly or wireless through a linksys WRT610N router.  I decided to add a linksys switch right after the router and plugged the computer and printers in through the switch and now it works.

 

This is very strange, there must be somekind of incompatibility with the WRT610N router that is causing the problem, it works but refused to print for some reason.  I tried changing settings in the router but haven't got it to work.

 

Any clues on what it could have been with the router?

 

Thanks,

Ara

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