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Student
Posts: 1
Member Since: ‎08-25-2012
Message 1 of 2 (1,239 Views)

Can't send fax error 387 on my HPJ6400

Hi,

 

Can't send fax error 387 on my HPJ6400

 

Thank you for your time.

George

0 Kudos
Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 2 (1,223 Views)

Re: Can't send fax error 387 on my HPJ6400

[ Edited ]

Hello Georgeeli

 

Fax error code 387 means that there is too much noise on the fax line for a good conenction. What kind of fax line are you using and does this happen regardless of who you are sending/receiving the fax to/from?

Fax Error Codes (387)

 

Also what is the exact model of your Officejet J6400 since the J6400 is the name of the series and there are several models (Example: J6480).

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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