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Honor Student
Posts: 3
Member Since: ‎09-20-2012
Message 1 of 2 (253 Views)

Can't set up C4380 on wifi after changing ISP

I've recently changed ISP, to a Samsung box from UPC that also carries my TV services. It has WPA security.

 

I uninstalled and reinstalled drivers for my Photosmart C4380. Wired access works OK, but after I entered the wifi details, I got an error message that it couldn't connect to the network (I don't have any problems with my computer or phone).

 

My computer runs Windows 7 64-bit. I have printed out the Network Configuration page, which includes the following info:

 

Printer IP: http://0.0.0.0

Firmware revision: WPxxFN0723AR

Hostname: HPF36514

MAC address: 001f29f36514

 

The blue light on the printer is illuminated and there are no error messages on its display. I've gone through every diagnostic process I can find on this site.

 

Any ideas?

0 Kudos
Provost
Posts: 62,597
Member Since: ‎01-29-2009
Message 2 of 2 (246 Views)

Re: Can't set up C4380 on wifi after changing ISP

Hi,

 

Please try the following method:

 

    http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

 

or reset the printer to factory default and try again:

 

   http://resetprinters.com/resetting-the-photosmart-c4380-series-printers-using-the-sercret-combo-keys...

 

Regards.

BH
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