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DingoTM
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Cannot Connect to printer

HP Recommended
HP Officejet 4630
Microsoft Windows 10 (64-bit)

Hello,

 

Going to make this quick, it's already been a few hours and I'm out of time.

 

- I have downloaded the diagnostic tool from another thread and the HP assistant; neither can detect my printer

- My printer and computer are without a doubt on the same network (not guest, etc.)

- My printer believes itself to have an ip address and wireless connection to the same network

- All drivers and software are up-to-date; this has not solved the problem

- The printer can print from my computer if hooked up by USB; no other functions (fax, scan, whatever else)

- The computer cannot find the printer using the HP assistant or any other outside programs wirelessly

- The newest OfficeJet software available for the printer says things like "To try to connect later, use the Windows 8 blah blah blah";  I am *not* using Windows 8, I am using Windows 10

 

Thanks for any feedback you can give,

Chris

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DingoTM
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HP Recommended
Just an update, still can't do anything with the printer wirelessly, and can only print, not scan. Also, the problem now exists with two different computers. Thanks guys.
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sabretooth04
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HP Recommended

Reset the printer back to Factory Defaults.  Reset the printer back to Network Defaults.  Remove all HP software and drivers

 

Remove all software and drivers from ALL computers.

 

Use http://www.iobit.com/en/advanceduninstaller.php and use Powerful Scan at the end and delete all registry entries.

 

Now go back and install your Win 10 Full Featured Software and Drivers here.

 

 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-4630-e-All-in-One-Printer-series/530504...

 

 

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