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Student
Posts: 1
Member Since: ‎01-28-2011
Message 1 of 6 (2,186 Views)

Cannot Print in Color with HP c410 Photosmart Premium

I  have a brand new HP c410 photosmart premium printer/fax/copier/scanner with brand new ink cartridges and cannot print in color.

 

The ink cartridges are all snapped in fully to the properly (shaped-matched) ink slot.  The options in Microosft word of the colored document are all set to print in color.  I also tried to copy in color with no luck.

 

My device did report an error of alignment failed.  I follow the HP instructions to fix by going to Setup --> Tools --> Align printer and that failed as well with no further instructions.

 

Please Help

 

0 Kudos
PhD Student
Posts: 747
Member Since: ‎04-30-2010
Message 2 of 6 (2,147 Views)

Re: Cannot Print in Color with HP c410 Photosmart Premium

[ Edited ]

Hi,

 

You've tried some of the basic troubleshooting.  You might begin with step 3 of this document to ensure the cartridges are properly vented.

 

Troubleshooting Print Quality Issues

 

 

Say Thanks by clicking the Kudos Thumbs Up + in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
Student
Posts: 1
Member Since: ‎02-04-2011
Message 3 of 6 (2,111 Views)

Re: Cannot Print in Color with HP c410 Photosmart Premium

We just purchased the above printer from Sam's Club & got it all set up and it will not print in color.  This morning I went  to try to print again & it said it was not aligned???  Everything seems to be O.K.  what's the problem or do I need to take this printer back?

PhD Student
Posts: 747
Member Since: ‎04-30-2010
Message 4 of 6 (2,081 Views)

Re: Cannot Print in Color with HP c410 Photosmart Premium

[ Edited ]

HI,

 

You might try step 3 of this document Alignment Failed error

Say Thanks by clicking the Kudos Thumbs Up + in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
Student
Posts: 1
Member Since: ‎02-27-2011
Message 5 of 6 (2,015 Views)

Re: Cannot Print in Color with HP c410 Photosmart Premium

OK HP, I also purchased this Photosmart C410 yesterday at Best Buy.  It is right out of the box and set up and will not print in color.  There are several posts (and lots of views) on this subject is this a concern with this product?  Please issue a comment so we know if this is a resolvable issue or the product should be returned.  I have run the troubleshooting ideas suggested with out success.  This is a waste of time and frustrating.  I may come home with a Canon, Kodak. or Epson today!

Student
Posts: 1
Member Since: ‎12-15-2014
Message 6 of 6 (501 Views)

Re: Cannot Print in Color with HP c410 Photosmart Premium

I can't seem to print any documents in color.  I tried the suggestions here.  What if you don't have the system preference option of choosing to print in greyscale?  I don't seem to have those options and also did the print quality, realignment (both printed in color) and reset factory settings but still is printing in b/w.

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