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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2017 12:04 PM

HP Recommended
Product: iMac
Operating System: Mac OS X 10.10 Yosemite

My iMac used to connect to my OfficeJet 8610.  I used the HP Utility to set it up.  Now, nothing on my iMac will detect it.  I can set it up using the IP address which is not desirable.  My iPad does print to the printer w/o issue.  It seems that something (OS upgrade?) caused this but I'm not sure when.  I have tried the latest drivers and install software on the HP site.  

1 REPLY 1

‎01-30-2017 12:54 PM

HP Recommended

@BrackenM

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8610 printer. I understand that you are trying to connect the printer to your computer, and you have already done some preliminary troubleshooting. 

  • Check the network and printer connection status.
  • Manually connect the printer to your network.
  • Reset the print system.
  • Uninstall and reinstall the HP software.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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