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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended

You can try this link to check for a firmware update. SOFTWARE AND FIRMWARE DOWNLOAD CENTER

 

Let me know the outcome of your call 🙂

Sunshyn2005
I work on behalf of HP


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HP Recommended

I have mac at OS 10.9.5 and have followed these instructions and the HP... does not show up When I go the the network wi fi symble in the menue bar.  signal is strond for the Cable modem with Router from xfinity i the house.  Test report the the printer show netwok name ssid found... Fail.

 

do not see the IP address on the network test report.  shows not applicable so i cannot enter the xfinity router from the sfari browser and run the set up.

 

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